Return Policy

If your item is faulty, defective, or damaged, you have 30 days from the date of delivery to contact us for a replacement or refund.

We will offer one of the following remedies, depending on the situation:

• Replacement of the item (where available), or
  
• Full refund of the purchase price.
  

To start a return, please email us at australianpaincare@gmail.com with the subject line:

RETURN

Please include:

• Your order number
  
• Photos or a short description of the fault or issue
  
• Your contact details
  

Our team will respond within 2–3 business days with next steps and a prepaid return label if applicable.

We do not offer refunds, exchanges, or credits for change of mind or personal preference.

This policy complies with Australian Consumer Law, which does not require businesses to provide a refund or replacement in such cases.

Before purchasing please ensure that you want the product.

To be eligible for a return or replacement:

• The item must be unused, unworn, and in its original packaging.
  
• You must notify us of the issue within 30 days of receiving your order.
  
• Proof of purchase (order number or receipt) is required.
  

Items that show signs of wear, damage from misuse, or alteration will not be eligible for return.

Email: australianpaincare@gmail.com

Use the subject line RETURN

Include your order number, photos, and a brief explanation of the issue

Our team will guide you through the return process

This policy operates in addition to your rights under the Australian Consumer Law (ACL).

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.